Refund policy

When you shop online you have the right to a “cooling-off” period of 14 calendar days in the EU (Consumer Contacts Regulations) and 30 days in the UK (Consumer Rights Act 2015) whereby you can withdraw from the contract and return your purchases to the seller.  However, perishable goods are not covered by these cooling-off periods. 
Due to the nature of our products being perishable goods, we can not accept returns. We will also not be able to accept return requests on gift cards. All purchases are final. 

Damaged Products

If any of your products are damaged in any way upon receipt, please email us as info@sweetbiteology.co.uk. Please send images of the damages along with your Order Number and an explanation of the problem. If the products are faulty through no fault of your own and none of the products have been consumed, we will happily replace or refund the affected item/s.
Please note we will only refund payments to the original payment method and this can take up to 5 workings days for your bank or credit card company to process. 

Shopping Cart

Please make sure you are happy with your Shopping Cart/Basket before making a payment and completing your order. Please check your Order Confirmation email to review the details of the order that you have submitted. Sweet Biteology cannot be held liable for acting in good faith on incorrect information received.